Frequently Asked Questions
Everything you need to know about your Audien Hearing experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 45-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund within 45 days of the delivery date.
Do the hearing devices come with a warranty?
Yes, all Audien Hearing devices include a 1-year manufacturer's warranty that covers any defects in materials or workmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment plans through Affirm.
Are your products discrete and comfortable for all-day wear?
Absolutely. Our devices are designed with a low-profile aesthetic to be nearly invisible and are made from medical-grade silicone to ensure comfort throughout the day.
Do I need a prescription to purchase from Audien Hearing?
No, our devices are available over-the-counter (OTC), meaning you do not need a medical prescription or a professional hearing test to make a purchase.