Returns & Exchanges
At Audien Hearing, we want you to be completely satisfied with your purchase; if your items don't fit or meet your expectations, you can return them within 30 days for a full refund or exchange. Please ensure all items are unworn, in their original packaging, and with all tags still attached.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the return request process and attach it securely to your package.
Pack and Ship
Place your items back into their original box or a similar protective mailer and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing